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Terms & Conditions

1. Acceptance of the Terms

By using our platform, you agree to be bound by these Terms and Conditions. You must read them carefully before making any transactions or participating in gameplay.

These terms apply to all users of Eastland Bingo, including but not limited to players, members, and visitors.

If you do not wish to be bound by these Terms & Conditions, please do not use our platform.

2. Eligibility Requirements

To become a member and participate in gaming activities on the site, you must:

  • Be at least 18 years old
  • Provide valid identification (driver's license or passport) upon registration
  • Have an Australian residential address to participate fully in bingo games
  • Not be excluded from participation due to self-exclusion or restrictions

3. Minimum Age Requirements

Eastland Bingo is restricted to players aged 18 and above.

If we suspect a user to have provided false age verification, their account may be suspended or terminated without notice.

4. Geographic Restrictions

Gaming activities at Eastland Bingo are exclusively for Australian residents.

Non-residents of Australia cannot participate in gaming activities on the site but can observe games from designated areas upon permission by venue staff.

5. Account Registration Rules

  1. One-Account-Per-User Policy: Each member must have only one account, as multiple accounts may be used to commit fraud.
  2. Identification Verification: All new members are required to verify their identity using a valid government photo ID (driver's license or passport).
  3. Accuracy of Information: Members must ensure the accuracy and completeness of all personal information provided at registration.

6. Account Security Responsibilities

  • Use secure login credentials, changing your password regularly.
  • Not share login details with others to prevent unauthorized access.
  • Keep account information up-to-date for verification purposes.

Eastland Bingo may suspend or close accounts if we detect misuse of login credentials or failure to maintain account security.

7. Restricted Behaviour and Prohibited Activities

Do not engage in any behavior that would compromise the integrity, fairness, or enjoyment of our gaming activities, including but not limited to:

  • Intentional game manipulation.
  • Using external software for betting assistance.
  • Attempting self-service bingo machine modifications.

Violations may result in penalties, account restrictions, or termination of membership privileges.

8. Bonus and Promotion Rules

Bonus terms are available on the site under our “Bonuses & Promotions” section. Please review them carefully before participating.

9. Wagering and Gameplay Conditions

  1. Bonus Usage: Bonuses must be played through according to wagering requirements stated in bonus offers.
  2. Maximum Bet Limits: Maximum bet limits apply for each game type, as displayed within the platform or communicated by staff.
  3. Fairplay Expectations: Players are expected to play fairly and avoid manipulative behavior.

10. Deposits & Withdrawals

  • Deposit Methods: Eastland Bingo offers various deposit methods including EFTPOS, Credit Card (Visa/Mastercard), and Cash at the reception desk.
  • Withdrawal Methods: The platform supports withdrawals via bank transfer, cheque for amounts over $1000 AUD, and cash from our cashier.

Deposits made through approved channels are available immediately. Withdrawals require a processing time of 2-3 business days by EFTPOS or Bank Transfer.

11. Verification Before Withdrawals

Before any withdrawal can be processed, you must verify your account information to confirm identity accuracy for compliance purposes with our licensing requirements and anti-money laundering regulations (AML/CFT).

Verification may involve additional documentation beyond what was provided during registration, at the discretion of Eastland Bingo management.

Responsible Gambling Features & Expectations

  • Spending Limits: Members can set personal spending limits via player services.
  • Session Time Reminders: We remind you to stay on track with your gaming session and spending limit reminders are available through mobile app or email notifications.
  • Self-exclusion Options: Self-exclude from games for 24 hours, a week, two weeks, one month up to permanent exclusion at the Player Services desk. Management can also place restrictions due to concerns about betting patterns.

We advise you to take responsibility and control your gaming experience by setting limits or excluding yourself temporarily or permanently if needed.

Limitation of Liability

Eastland Bingo is not responsible for losses resulting from technical disruptions, game rules changes, or unforeseen circumstances beyond our control. We make every effort to maintain a fair and enjoyable environment but are limited in liability due to factors such as:

  • Force Majeure: Acts of God.
  • Interventions by Authorities: Orders or actions taken at the request of regulatory bodies.

In these situations, Eastland Bingo’s responsibilities may be limited by applicable laws.

Modification of Terms

Eastland Bingo reserves its right to change any term within this document as per market conditions and regulations that govern our operations. Updates will become effective upon posting on our platform unless otherwise specified in writing.

Your continued use after changes take effect indicates acceptance of the updated terms.

Please consult these terms regularly for updates on how your experience is impacted by the site's evolving policies.

Contact or Support Guidance

  • Email
  • Phone
  • In-Person Player Services Desk: Our customer service representatives are available at our venue for in-person assistance and guidance Monday through Sunday, 10 AM to midnight.

Your feedback is valuable. Reach out if you have any questions about these Terms & Conditions or would like clarification on a specific policy.

General Information

Eastland Bingo's license number can be found within the gaming area of our premises upon request by management staff.

This document outlines important policies and terms for your participation in Eastland Bingo activities. Regular review ensures that your experience remains enjoyable, compliant with regulations, and aligned with industry best practices.

Should you have concerns or questions about these Terms & Conditions at any stage, please feel free to reach out to us via support channels mentioned above for assistance.